Automate any process. No code. No developer.
Turn paper forms into digital workflows. Applications, approvals, multi-step processes — all automated with conditional logic and WhatsApp notifications.
The problem
Your processes live on paper and in people's heads
An application comes in. Someone writes it in a register. It sits there. Someone else is supposed to review it. They forget. The customer calls to check status. Nobody knows where it is.
How it works
Build a workflow in the portal. Run it on WhatsApp.
Design your process visually
Drag and drop steps: collect data, require approval, send notification, generate document. Add conditions — if NHIS, skip payment step.
Customer starts the workflow on WhatsApp
They answer questions in chat. When personal data is needed, a secure link opens. They never leave the conversation flow.
Your team processes it from the portal
See all applications in a queue. Approve, reject, or request more information. The customer gets a WhatsApp update at every step.
Features
Everything included in Workflows
Visual workflow builder
Drag and drop. No code. Build approval chains, conditional logic, parallel steps, and deadline triggers.
WhatsApp data collection
Collect choices and simple data in WhatsApp. Handoff to the PWA for personal information. Secure by design.
Document generation
Auto-generate PDFs — receipts, permits, certificates, invoices — from workflow data.
Status tracking
Customers reply STATUS REF-xxx on WhatsApp and instantly see where their application is.
Conditional logic
If the customer has NHIS, skip the payment step. If the amount exceeds GHS 5,000, require manager approval.
Deadline alerts
Set SLAs. If an application isn't processed in 48 hours, the team lead gets an alert.
Sector examples
Workflows works differently in every sector
Business permit application: citizen applies on WhatsApp → officer reviews → citizen pays fee → permit generated as PDF.
NHIS referral: doctor initiates → patient receives referral letter → receiving hospital notified → appointment auto-booked.
Student registration: form submitted → fees paid → admission letter generated → class assigned.
What makes this different
Not forms. Processes.
Google Forms collects data. Goyom Workflows runs the entire process — collection, approval, notification, document generation, payment, and status tracking. End to end.
Ready to add Workflows to your business?
Available in the Operations plan and above. Set up takes less than 30 minutes.