Your customers get answers in seconds. Your team gets their time back.
An AI agent that knows your business handles 80% of customer questions on WhatsApp. When it can't help, it hands off to a human — with full context.
The problem
Your staff spend hours answering the same questions
What time do you open? How much does it cost? Is there availability? The same ten questions, asked a hundred times a day. Your best people are stuck repeating themselves instead of doing their actual work.
How it works
From first message to resolution in under 30 seconds
Customer sends a WhatsApp message
They message your business number — the same way they message a friend. No app download. No account creation.
AI reads, understands, and responds
Trained on your knowledge base (FAQs, services, prices, hours), the AI gives accurate answers instantly. It speaks the way your business speaks.
If it can't help, a human takes over
The agent sees the full conversation, the customer's history, and what the AI already tried. No "can you repeat your question?"
Features
Everything included in Customer Service
AI trained on YOUR business
Upload your FAQs, services, and policies. The AI learns your business in minutes — not generic responses.
24/7 availability
Customers get answers at 2 AM. The AI never sleeps, never takes lunch, never has a bad day.
Human handoff with context
When the AI can't help, your team gets the full conversation. No customer ever repeats themselves.
Conversation analytics
See what customers ask most. Find knowledge gaps. Improve your service with data, not guesswork.
Multi-language
Responds in the language your customer writes in. English, Twi, Hausa — the AI adapts.
Knowledge gap detection
When the AI can't answer, the question is logged. You fill the gap once — it never fails again.
Sector examples
Customer Service works differently in every sector
"What time is the next bus to Accra?" — answered instantly with live seat availability.
"Do you accept NHIS?" — answered with the full list of covered services.
"What documents do I need for a birth certificate?" — answered with a checklist.
"Is the 2-bedroom in East Legon still available?" — answered with photos and price.
What makes this different
Not a chatbot. A trained agent.
Generic chatbots give generic answers. Goyom's AI is trained on YOUR knowledge base — your prices, your hours, your policies. It doesn't guess. It knows.
Ready to add Customer Service to your business?
Available in the Starter plan and above. Set up takes less than 30 minutes.