Your customers book on WhatsApp. You see it on your dashboard.
Appointment scheduling, ticket booking, and queue management — all from the channel your customers already use. No app needed.
The problem
Bookings happen on paper. Queues are invisible. Revenue leaks.
Customers call and nobody answers. They show up and wait for hours. You don't know how many are coming. Seats go empty because nobody could book them. Paper registers get lost.
How it works
From WhatsApp message to confirmed booking in 60 seconds
Customer picks a service, date, and time
All inside WhatsApp. No app download. They choose from available slots — no back-and-forth phone calls.
Seat or slot is held with advisory lock
The moment they choose, the slot is locked. No double bookings. No race conditions. Postgres advisory locks at the database level.
Payment and confirmation on the PWA
A secure link opens in the browser. They pay via mobile money, get an instant confirmation, and receive a WhatsApp reminder before the appointment.
Features
Everything included in Bookings & Queues
WhatsApp-native booking
Customers book the same way they message a friend. Service selection, date, time, seat — all in chat.
Real-time seat/slot maps
See availability in real-time. Customers see what's left. You never oversell.
Automated reminders
WhatsApp reminders 24 hours and 2 hours before. Reduce no-shows by up to 60%.
Walk-in queue management
Customers who walk in join a digital queue. They see their position. You see the wait time.
Advisory-locked seats
Database-level locking ensures no two people can book the same seat at the same time. Ever.
Multi-location support
Multiple branches, terminals, or clinics — each with their own schedule, all on one dashboard.
Sector examples
Bookings & Queues works differently in every sector
Tamale → Accra, 10:00 AM, Seat 6. Booked in 60 seconds on WhatsApp.
Dr. Mensah, Tuesday 9:00 AM, General consultation. NHIS status confirmed before arrival.
Passport collection slot, Thursday 2:00 PM. No queuing at the office.
Relationship manager meeting, Monday 11:00 AM. Account documents ready.
What makes this different
The booking IS the queue
Other platforms separate booking from queue management. In Goyom, they're the same system. A booking creates a queue position. A walk-in joins the same queue. One view. Zero confusion.
Ready to add Bookings & Queues to your business?
Available in the Starter plan and above. Set up takes less than 30 minutes.